Townsend Tech Solutions

In the field

Systems that run without being watched

Builds running unattended today. Different work, one pattern: something arrives, and it gets answered and put in front of the right person.

It arrives
It gets sorted
It gets answered
Someone acts

Volunteer Fire Department Recruitment Lead Intake

Volunteer applications used to wait for someone with time to process them. Now each applicant is captured and answered within minutes, so new first responders start onboarding sooner.

On its own, every fifteen minutes, since July 2026.

Fire Department Operations Hub

Community service requests — smoke alarm installs, address signs — used to arrive wherever they landed. Now they collect in one place, get assigned, and close themselves once the work is done.

Nothing waits on somebody remembering it.

Small Business Lead Capture

Inquiries used to scatter across a form, a phone and a handful of messages. Now every one is captured the moment it lands, and the day's list arrives each morning.

Follow-up starts from a list, not a recollection.

How we help

Our Services

Lead Capture & Follow-up

Every inquiry captured the moment it arrives, answered without anyone being at a desk, and kept in one list. The gap between reaching out and hearing back is where most of them are lost.

Workflow Automation

The work that falls between your tools: copying details from a form into a spreadsheet, remembering to follow up, chasing a status. It runs on its own and stops being someone's job.

AI Consultation

An honest look at what is worth automating and what is not. Most of the value sits in a few unglamorous tasks; the rest is usually better left alone.

Who we are

Automation for small businesses, nonprofits, and one-person operations — the work that has to happen every day, handled without anyone having to remember it.

Get in touch

Let's talk about your business

Tell us what eats your time. If automation is the right answer we'll say so, and if it isn't we'll tell you that too.